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Homewise Lending Australia ("we", "us") respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

When you enquire through this website we collect only what we need to respond: your name, phone number, email address, the type of loan you are interested in, an approximate loan amount (optional), your preferred contact time and any message you write. If you go on to apply for a loan we will collect further information, including financial and credit information, and will tell you about that at the time.

We also record which advertisement or link brought you to the site (for example UTM tags), so we can understand which of our marketing is useful. This is stored in your browser for up to 30 days and sent to us only if you submit an enquiry.

Why we collect it

To respond to your enquiry and provide credit assistance.
To meet our legal obligations as a credit representative.
To improve our website and marketing.

Cookies and analytics

Analytics and advertising tools (Google Analytics and the Meta Pixel) are loaded only if you accept cookies in our banner. You can change your choice at any time using "Cookie settings" in the footer. Our calculators run entirely in your browser; the figures you enter are not stored or sent to us.

Who we share it with

We may disclose your information to lenders and lenders mortgage insurers you choose to apply with, our licensee [ACL HOLDER], our aggregator, and service providers who help us run our business (such as IT, email and hosting providers). Our website and enquiry data are hosted in Australia (Amazon Web Services, Sydney region). [Confirm whether any information is disclosed overseas.]

Security and retention

Enquiry data is encrypted in transit and at rest. We keep enquiry information for [RETENTION PERIOD] and then delete or de-identify it, unless the law requires us to keep it longer.

Access and correction

You can ask to see or correct the personal information we hold about you by contacting us at loans@homewiselending.com.au or 0470 260 661. We will respond within a reasonable time, usually 30 days.

Complaints

If you believe we have breached the APPs, contact us first and we will respond within 30 days. If you are not satisfied you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

Privacy Policy